Clean and Light is a small, family-run external cleaning business. This Clean and Light privacy policy explains how we collect, use, and protect personal data when you contact us or use our website.
Who we are
The website address for Clean and Light is https://cleanandlight.co.uk.
What personal data we collect
When you request a quote or contact us, we may collect limited personal information to respond properly and deliver our services.
- Name
- Address
- Email address
- Phone number
- Details relevant to the requested service
Lawful basis for processing
We process personal data under the lawful basis of contract and legitimate interest. This allows us to provide quotations, carry out agreed work, and communicate effectively.
In many cases, this includes verbal agreements as well as written contracts.
How we collect your data
You usually provide your information directly when you contact us by phone, email, WhatsApp, or a website form.
In addition, the website may collect limited technical information through cookies when you browse pages.
How we use your data
We use personal data only where necessary and for clear business purposes.
- To provide and deliver cleaning services accurately
- To communicate about enquiries, bookings, or changes
- To manage invoices and payments
- To maintain basic service records
However, we do not sell, rent, or trade personal data. Likewise, we never share customer details with third parties for marketing.
Marketing
Clean and Light does not send regular marketing messages. If you specifically request updates or agree to hear about additional services, you can opt out at any time.
Data storage and security
We take appropriate steps to keep personal data secure and accessible only when required.
For example, we store service information using reputable digital systems and restrict access to those who need it to carry out work.
As a result, personal data remains protected through passwords, device security, and good working practices.
Data retention
We usually keep customer contact and service details for up to one year after the final service.
After that period, we securely delete or anonymise the data unless legal, insurance, or accounting obligations require longer retention.
Your data protection rights
Under UK GDPR, you have several important rights relating to your personal data.
- The right to access your personal data
- The right to correct inaccurate or incomplete data
- The right to request erasure in certain situations
- The right to restrict or object to processing where applicable
If you wish to exercise any of these rights, please contact us. We aim to respond within one month.
Cookies
This website uses cookies to support basic functionality and to help us understand how visitors use the site.
Because the site runs on WordPress, essential cookies may load to ensure security and performance. These cookies do not collect unnecessary personal data.
Therefore, you can manage or disable cookies at any time using your browser settings. More information is available at https://www.allaboutcookies.org.
Links to other websites
Occasionally, our website may include links to external websites. Each external site operates its own privacy policy, which we encourage you to review.
Changes to this policy
From time to time, we may update this privacy policy. Any changes will appear on this page.
Last updated: 23 December 2025
How to contact us
If you have questions about this policy or how we handle personal data, please contact:
Clean and Light
Blyth, Northumberland, United Kingdom
Email: cleanandlight.northeast@gmail.com
Phone: 07823 550522
Complaints
If you remain unhappy with our response, you may contact the UK Information Commissioner’s Office (ICO):