Privacy Policy

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• Personal identification information (Name, physical address, email address, phone number, etc.)

We collect this information on the lawful basis that we are under Contract and only retain this information to carry out agreed works and provision of services. This legal basis includes verbal contracts and agreements.

You directly provide Clean and Light with most of the data we collect. We collect data and process data when you:

• Request us to provide, or quote, services to you.
• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

Our Company collects your data so that we can:

• Provide and efficiently deliver our cleaning services to our customers at the right address and the correct name and assist in collecting payments.
• Process your service request and manage your account.
• Contact you with special offers on our other products and services we think you might like.

Our Company does not share your data with other companies so that they may offer you their products and services.

When Clean and Light processes your order and/or seeks payment for services rendered, we may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

Clean and Light securely stores your  paper based data at our address (in the contact section) within a securely locked cabinet. Day to day information is retrieved and kept secure in a dedicated folder that is kept in a secure vehicle.  

UPDATED!!!

We have recently updated our paper based systems and are using an electronic management system called the "Squeegee App" made by Nexdynamic Ltd. Address and contact details below.

Nexdynamic Ltd, 

The Dairy, 

Brockhampton Offices

Hereford, 

HR1 4SE, 

United Kingdom

Privacy Email address - privacy@squeeg.ee

We also keep Clean and Light client contact details in Google Contacts for ease of use and we are confident that this is segregated, secured and encrypted to maintain user privacy.

Clean and Light keeps your paper based data such as Name, Address, Contact Details and Job Details for 1 year after final service or project is completed. Once this time period has expired, we will delete your data by shredding and request your data be removed from Squeegee's servers.

Our Company would like to send you information about products and services of ours that we think you might like.

• Clean and Light

If you have agreed to receive marketing and requested this method of updating, you may always opt out at a later date.

You have the right at any time to stop Clean and Light Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email cleanandlight.northeast@gmail.com.

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: cleanandlight.northeast@gmail.com

Call us at: 07823550522

Or write to us at our address in the contact section.

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

The Clean and Light website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 14 August 2020.

If you have any questions about Clean and Light’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: cleanandlight.northeast@gmail.co.uk

Call us at: 07823550522

Or write to us at our address in the contact section.

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Website

 https://ico.org.uk/make-a-complaint/ 

Address

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF,